• Onboarding

    • How do I add/remove a tenant?

      If you wish to add or remove a tenant, please visit our website https://www.phoenixwatersolutions.com. Under Customer Forms, you will find an account closure form and the new customer form if you want to add a new tenant. You can also email us at info@phoenixwatersolutions.com with the tenant’s move-in/move-out date and contact information. Like homeowners, all tenants will receive a startup fee and a closing fee on their final bill.

      Since tenants are not the property’s legal owners, we cannot create tenant accounts. For your convenience, we are happy to pass this cost onto your tenant by contacting them to verify billing information and preferences and advise them of our billing procedures.

    • How do I find my account number?

      Your account number can be found on your bill below your name and billing address.

    • How do I create an account?

      Only residents may create an online account or customer portal for personal use. The customer portal allows you to view your balance, make payments, view history, contact customer service, and more.

      To create your account:

      1. Go to https://phoenixwatersolutions.com/
      2. Hover over the “Bill Pay” tab on the menu bar.
      3. Select your property from the drop-down.
      4. Select “Create New Account.”
      Enter the requested information. (Your account number can be found within your bill. Your access code is located within the detachable portion of your invoice.)
    • When can I expect my first bill?

      Bills are generated between the third and sixth of every month with a due date of the 25th.

      If your property has recently transitioned to Phoenix Water Solutions and you have not received a bill within a month of your transition, you may contact us at info@phoenixwatersolutions.com to obtain more details.

  • Payment/Bill Amounts

    • Why has my bill amount changed?

      Two of the most common reasons why the total amount of a bill would change are:

      An increase or decrease in water usage

      Time of year

      An increase or decrease in water usage can substantially impact the total amount of a bill. Unlimited monthly water usage is viewable within your monthly account. Try comparing your current month's use to your previous month to determine how much of an increase or decrease there is.

      Depending on the time of year, some cities adjust water rates, making some months more expensive than others. To determine if your city's rates are adjusted based on time of year, please see rate sheets that are updated regularly. As an example, we have included rates for the City of Phoenix.

    • Are there any payment fees?

      Processing fees are set in place and determined by our payment processer. If you wish to avoid a payment fee, you may mail a check payment or set up Bill Pay with your financial institution.

      Type of Payment

      Payment Amount

      Fee Amount

      Paper Check






      Card Payments


    • Why did I receive a fee?

      As a Phoenix Water Solutions customer, you may take comfort in our promise that your account will never accrue hidden fees. Fees will only be applied if your account meets the following criteria.




      Initial Deposit

      *Varies per property

      A one-time startup fee for essential administrative services.

      Late Fee


      Applied after failure to pay by the due date.

      Past Due Notice


      After ten (10) days of non-payment, a past due notice will be issued, and a fee applied.

      Insufficient Funds


      They are applied if a payment is returned due to insufficient funds.

      Utility Disconnect / Reconnect Fee


      Applied after sixty (60) days of non-payment, a utility restriction will be enforced—a mandatory fee for restarting utility services.

      Disconnection Equipment Deposit


      A disconnection equipment deposit will be held until the disconnection equipment is removed with no signs of damage.

      Collection Fee


      Accounts deemed delinquent for over ninety (90) days will be notified of delinquency and sent a restriction notice if applicable or referred to a 3rd party collection company.

      Last Month’s Bill Fees


      Last month’s fee for a prorated bill with the termination of utility service.

      Disclaimer: These are our general fees, but some properties may be subject to varying costs depending on the community.

    • When is my bill due?

      Bills are due on the 25th of each month. Payments received after the 25th will incur a late fee of $15.

      This may differ with specific communities. Please refer to your bill for accurate information.

    • Can I use my financial institution’s Bill Pay to make a payment?

      Some financial institutions will mail multiple checks within the same envelope if they are set to ship to the same address. This means that if payments scheduled to the same company have different “deliver by” or “send on” dates, the price will be mailed according to the latest “deliver by” or “send on” date.

      EX: Three customers who bank with the same financial institution schedule a payment to Phoenix Water Solutions. The price has a due date of the 25th.

      Customer A schedules a payment for the 18th.

      Customer B schedules a payment for the 25th.

      Customer C schedules a payment for the 20th.

      The financial institution will estimate how many days it would take for the payments to arrive by the 25th and set a mailing date. All three payments will be mailed together. Since USPS is used to send the costs, it is not guaranteed that all three payments will be received on the 25th. This increases the chances of your payment arriving late and receiving a late fee.

      If you are using your financial institution’s Bill Pay feature, please ensure your payment is received by the due date by selecting a “deliver by” or “send on” date that will allow enough time for the check to arrive on time. We recommend scheduling payments for a “deliver by” or “send on” date between the 17th-21st.

      Please mail payments to:

      Phoenix Water Solutions

      4831 S 35th Place #2

      Phoenix, AZ 85040

    • How do I set up Auto Pay?

      Customers will have access to their customer portal to set up AutoPay.

      To set up Auto Pay:

      1. Go to https://phoenixwatersolutions.com/
      2. Hover over the "Bill Pay" tab in the top menu.
      3. Select Resident Login.
      4. Sign inn-in to your account.
      5. Select “My Account” from the top menu.
      6. Select in the left menu options under Payment Settings AutoPay.
      7. You will see an "On/Off Switch" click to turn AutoPay On.
      8. You can now add your new payment method; click Continue.
      9. Be sure to confirm you approve of the terms and submit.

      Auto Pay is debited on the 20th of every month. If AutoPay is set up on any day after the 20th, a one-time payment will have to be made for the current month’s charges; Auto Pay will take effect the following month. Auto Pay may also be set up with your financial institution; please contact your financial institution directly for more information or instructions. Please note that there is a 3.5% fee to process credit cards, a $0.75 fee for checks, and no fee for payment mailed to our office.

      *If you get permission from the resident to set up the Autopay for them, note the account that consent was given and that we set it up on our end.

    • I am a temporary tenant; how do I make a payment?

      If you are a tenant, payments can be made over the phone, online, or by paper check.

      If you want to make an online payment, you may need to contact the property owner to obtain their portal credentials or create an account on their behalf.

      Paper checks are accepted and may be mailed to:

      (Please make checks payable to Phoenix Water Solutions)
      Phoenix Water Solutions
      4831 S 35th Place #2

      Phoenix, AZ 85040

    • How do I pay my bill?

      Payments can be made by phone, online, or by paper check. If you would like to make a payment by phone, you may contact us at 602-445-6161. You may also enroll in Auto Pay through your portal. Auto Pay is debited on the 20th of every month. Please note that there is a 3.5% fee to process credit cards, a $0.75 fee for eChecks, and no fee for payment mailed to our office.

      If you would like to make a payment online:

      1. Go to https://phoenixwatersolutions.com/
      2. Hover over the “Bill Pay” tab on the menu bar.
      3. Sign in-in to your account. (You will automatically be taken to your “Dashboard”).
      4. Select the “Make A Payment” option below your balance.
      5. Specify your payment amount by selecting “Pay Current Balance” or “Pay Other Amount.”
      6. Specify your payment method by selecting “Pay With Credit” or “Pay With ECheck.”
      7. Finalize your payment by entering the requested information.

      Paper checks are accepted and may be mailed to:

      (Please make checks payable to Phoenix Water Solutions)
      Phoenix Water Solutions
      4831 S 35th Place #2

      Phoenix, AZ 85040

    • As a snowbird, why am I still getting a bill?

      Your property requires PWS to create a bill for all addresses, regardless of whether they are occupied. These monthly bills account for proactive management and consistent record keeping.

    • How do I verify my rates / why is my bill as much as it is? / Why are my sewer rates so high?

      The rates created for your property are reviewed and created with management. PWS can supply a copy of rate information for your specific address if requested. Request a copy by emailing Billing@phoenixwatersolutions.com

  • Service

    • How do I test the accuracy of my water meter?

      Water Meters are mechanical, which makes them very easy to test at home. A simple bucket test is an effective way to test the accuracy of your water meter. Follow these steps to complete a Bucket Test:

      1. Shut off all water in the unit and then record the read on your meter. This includes shutting off all faucets and ice makers or even ensuring your toilet flap is completely closed. 
      2. Fill a Five-gallon container (or bucket of a specific size) with water (or utilize a total of ten gallons of water).  
      3. Finally, record your meter read again. The meter will sum up the water utilized with your first read.

      If the water meter records the amount of water used for the Bucket Test, then the meter is reading usage accurately. If, after completing the Bucket Test, you find that the meter has read more or less than what was used for the Bucket Test, please let us know by emailing us at service@phoenixwatesolutions.com or calling our office at 602 445 6161.

    • Why did I receive a Leak Alert?

      Our system is designed to notify us when there are 48 hours of continuous water usage. If you received a Leak Alert email, water has been running continuously in the unit for at least 48 hours.

      In some cases, the size of a household (usually two or more individuals) may cause water to run continuously; if this is the case, our system will still alert us. Occasionally, household individuals may work opposite schedules, causing water to run continuously throughout the day. Although the continuous usage may not be a leak, we encourage you to look around the unit to determine if a leak is causing your water to run continuously. We often see leaks caused by a toilet running continuously due to the flap being stuck.

      To verify continuous water use:

      1. Shut off all running water in the unit. This includes shutting off faucets and ice makers or ensuring your toilet flap is completely closed.
      2. If the black meter toggles continuously spin after shutting off all water, water is still running through the unit. You may wish to contact a professional, so they may locate the source of the running water and prevent unnecessary usage.

      If you believe you have received an alert by error, wish to opt-out from receiving Leak Alerts, or your household's water usage is not out of the ordinary, please let us know by emailing us at info@phoenixwatersolutions.com.

    • How do I have my meter tested?

      Have you reviewed our FAQ on how you can test your water meter?

      We can schedule a service technician to troubleshoot your meter. This may require that you be home if the meter is not accessible from the outside of the home. A service fee may apply if the meter is properly working or is not under warranty. The typical price is at least $50 for a trip charge if the meter is in working condition and is appropriately reading usage. If repairs are needed, and there is no warranty in effect, we will work with the property management company on the cost and determine who is responsible.

  • Company FAQs

    • How Do I start working with Phoenix Water Solutions?

      By reviewing a set of utility bills and property information, PWS can audit the property at its current standing, and I'll follow up with you to figure out what would work best for your property.

      Our business is founded on offering solutions that we know will make a lasting impact on a community. (Form to submit utility bills, property address, and unit size).

      Get started by filling out this form:  New Customer Form. 

    • What kind of payment options are there?

      PWS offers many different payment options to ensure it is easy for you to invest in your property. Payment options can vary depending on the service, but we will help you explore if it’s best for you to buy, finance, or even lease your equipment.

    • Do we need to have deposits?

      Deposits are optional, and they are fully refundable. Deposits are in the property’s best interest. The Deposit is there to ensure that we can collect the last month’s bill so you can be reimbursed when a resident moves out. We highly recommend deposits.

    • The city meters my property.

      We are a water management company, and our goal is to tailor a solution for you that helps better manage utility bills and reduce utility/maintenance costs. Most individually metered communities control their residential water usage but don’t pay nearly as much attention to their landscape and common area water usage. PWS is happy to explore options that may work to help you better manage the landscape and common area usage.

    • How do you Determine if our community is misusing water?

      We have a database of properties to compare your usage to a similar type of community in size and see if the water usage is in line with what it should be.

      Low-cost options exist for real-time data collection to help you better understand your communities usage trend (Link to water monitoring page). This technology allows you to track and record monthly usage when it notices irregular use, high consumption, line breaks, etc. It will enable communities to be more proactive to water usage issues rather than reactive.

    • What if we already have a submetering provider?

      We pride ourselves on being the Experts in submetering. Being a valuable property partner is our core focus. Our first steps are to audit the hardware and billing process of the current company to ensure they are doing everything correctly.

      By collecting this information, we can examine alerts, offline equipment, and incorrect rates and ensure your current provider is recollecting the master utility bills as they should be. When was the last time you had an audit performed on your system?

      An audit provides a third-party expert opinion on where your property stands with its city bill recollection, accurate reads, and billing.